Passenger assistance control room handles grievances and improves coordination during flight disruptions | Delhi News
New Delhi: Amid TV news alerts, ringing telephones and a live stream of social media complaints, the newly set up Passenger Assistance Control Room at Udaan Bhawan in the Safdarjung Airport area works round the clock to address distressed airline passengers’ grievances.For an average flyer, the control room is intended to cut down the waiting…
