Automatic escalation, fixed deadline, 100% feedback: New citizen grievance SOP in place | Delhi News

New Delhi: Inspired by corporate-style customer service systems, Delhi govt has drafted a three-level, time-bound escalation mechanism to ensure citizen complaints are no longer lost in bureaucratic loops. It includes automatic escalation if the complainant is dissatisfied and mandatory feedback from him through dedicated call centres to ensure 100% citizen satisfaction. Under the newly drafted…

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E-rickshaw driver thrashes stepson to death, body dumped near flyover in Delhi: ‘Take your boy away’ | Delhi News

AI-generated representational image. NEW DELHI: An e-rickshaw driver allegedly beat his stepson to death and dumped the body in the bushes near the Shastri Park flyover loop in northeast Delhi, police said on Friday. The violent act came days after the boy’s mother left home following marital problems and refused to return.The morning after thrashing…

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