Mumbai: For quality and prompt customer service, MSEDCL has started giving automatic approval to online applications for a change of name on electricity bills. After uploading necessary documents and paying the processing fee, the process of changing the customer name on electricity bills will be completed in just 3 to 7 days. Earlier, this process used to take a month as per action standards.Chief minister Devendra Fadnavis recently directed MSEDCL to make customer-oriented changes in digital services to provide prompt services to electricity consumers from their homes. Accordingly, MSEDCL decided to give automatic approval to online applications for a change of name on bills. An online system was recently developed and implemented for this purpose.The online application for name change and uploaded documents will be verified by the concerned sub-division office. If any errors are found, the concerned customers will be immediately informed via SMS on their registered mobile numbers. Additionally, a message will also be sent to customers when the process of name change is completed.
